Refund and Return Policy
Effective Date: 01/08/2024
At Hazzura Solutions, we strive to provide high-quality auto parts and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must have the receipt or proof of purchase.
- Returns must be requested within [X] days of the delivery date.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or special-order items
- Items marked as “Final Sale” or “Non-Returnable”
- Items that have been installed, altered, or damaged
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Email Address] or [Phone Number] with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Clearly mark the RMA number on the outside of the package.
- Ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed and a credit will automatically be applied to your original method of payment within [X] days.
- Please note that shipping costs are non-refundable, and any return shipping fees will be deducted from your refund, unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team. We will arrange for a replacement and provide instructions for returning the defective or damaged item.
6. Late or Missing Refunds
If you have not received your refund within the specified time frame, please check with your bank or credit card company, as it may take some time for the refund to be posted. If you have done this and still have not received your refund, please contact us at [Email Address].
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at:
Hazzura Solutions
Email: info@hazzura.com